Privacy Policy

Zeluna Privacy Policy

Welcome to Zeluna’s Privacy Statement.

We take seriously the confidence that users place in us and we aim to be fully open about the way your personal data is handled. Zeluna runs a free service through which people can search for, view, share and browse trending user-submitted video content without charge. This document sets out every category of data we collect, the purposes behind that collection, the ways we use and share your information, and all of the legal rights available to you regarding your personal data. We have written it in straightforward, everyday language and have avoided unnecessary legal jargon so that every part of it is easy to understand.

Applicable Scope

This privacy statement applies to every website, mobile application and online service operated under the Zeluna brand (collectively, our “Services”). The fundamental purpose of our Services is to enable users to find viral user-generated videos, view them, share them and explore the full catalogue without paying. A link to this statement appears on each relevant service page. Where a specific service maintains its own separate privacy policy, the terms of that policy take precedence over this document.

Types of Data We Collect

To improve how you discover, stream and share popular user-uploaded videos, we gather information about your identity, your activities on our Services, and data received from external third-party sources. The details are described below.

Data You Provide Directly

While you are using Zeluna, you may voluntarily provide certain personal information to our platform, such as:

Account Sign-Up: Your phone number, email address, gender, date of birth and your personal choices regarding the trending video genres or content categories you wish to explore are collected as necessary basic information.
Profile Setup: You may choose to add further details, such as your video viewing habits, personal biography, hobbies, personal photos and any video files uploaded to the platform. Uploading media — whether video clips or profile pictures — may require you to allow Zeluna to use your device camera, the built-in microphone (which is necessary for videos containing audio), or the photo and video storage on your device.
Payment Information: Should optional premium features be offered in the future, or should you make purchases directly within the platform (purchases processed by third-party marketplaces such as the iOS App Store and Google Play Store are excluded), payment details such as debit or credit card numbers will be collected via our vetted payment service providers.
Surveys and Promotions: All details you supply while participating in surveys, focus groups, contests or marketing campaigns connected with our video Services.
Customer Support Interactions: Information that you provide when you contact our support team for assistance, for example troubleshooting video playback problems or resolving account login difficulties.
Third-Party Contact Information: Where you enter other individuals’ contact details in order to use friend invitation features, we process that data on your behalf. We likewise store your chat history and everything you publish, to keep our platform Services operating reliably and securely.

Data Received From Third Parties

Other Platform Users: Details shared by other members of the community, such as violation reports concerning your uploaded videos or public comments made by you.
Social Media Platforms: Information obtained when you sign in to Zeluna through third-party social accounts such as Facebook and Google, or when you import content from services like Instagram — for instance, reposting Instagram short videos to Zeluna.
Business Partners: Information supplied by our partner networks that host our advertising placements, together with data identifying suspected malicious user accounts from external third parties, provided that such sharing is lawful under applicable local laws.

Automatically Collected Data

Usage Activity Logs: Records describing your interaction with our video Services, covering login times, the functions you use (video playback, content sharing, trending topic searches), your interaction with other creators’ videos (likes and comments), and the way you engage with the advertisements displayed to you.
Device Information: Specific particulars about your device’s hardware and software, including your public IP address, unique device identifier, app settings preferences, advertising tracking IDs and cookie identifiers.
Cookies and Similar Tracking Technologies: These tracking tools are used to recognise your device and to offer personalised browsing experiences, such as remembering your custom video preference settings. At present, our platform does not act on “Do Not Track” browser signals, since no single industry standard exists for such signals.
Third-Party Software Development Kits: Integrated toolkits such as Google AdMob, Firebase and external attribution SDKs may gather device identifiers and user activity data in support of targeted advertising and platform performance analysis.

Data Collected With Your Express Consent

Precise Location Data: This type of data is collected solely after you have given your explicit consent. Background location collection may persist where your device’s system settings permit it. Refusing location access may turn off location-based features, including the ability to browse trending videos created by creators in your local area.
Photo ID Verification: Facial measurement data (treated as biometric personal data in certain regions) employed to confirm user identity. A principal use is stopping fake accounts from posting misleading or deceptive video content.
Additional Uploaded Media: Photos or videos that you provide for your personal profile or in connection with live streaming and content sharing features.

How We Use Your Personal Information

Every item of user data we collect is used to provide, improve and safeguard our video-focused platform Services and to display personalised advertising to you. All of the purposes for which we use data are listed below.

A. Account Management and Core Service Provision

Set up and manage your official Zeluna user account.
Deliver customer support and answer all service-related questions, such as resolving video playback issues.
Issue platform update notifications, determine pricing for future premium feature packages, and handle all payment transactions.

B. Video Discovery and Social Interaction

Trending videos from other creators that fit your content preferences are recommended to you, and other users are able to view the videos you upload, depending on your privacy settings. We also offer search functions for finding videos on particular topics, along with interactive tools for sharing content and leaving public comments.

C. Development of New Features

Your profile, uploaded videos and content preferences may be shown on newly launched Zeluna features or companion mobile applications that fit with our core video-sharing platform mission. Unified account management is also made available across all new platform offerings.

D. Advertising and Marketing

We assess the performance of our advertising campaigns and carry out platform promotions, such as informing users about newly added video editing features. We also send marketing messages about products or services that we believe could interest you, based on your video browsing habits and your use of Zeluna.

E. Ongoing Service Improvement

We distribute user feedback surveys, examine how community members engage with video content on the platform, and develop new features such as improved video recommendation algorithms. Customer support records are also reviewed to raise overall service quality, with particular attention to shortening the time needed to resolve video upload failures.

F. Platform Security and Legal Compliance

We identify fraudulent behaviour, such as fake accounts uploading stolen copyrighted video content, uphold our Terms of Service, and work with law enforcement where formal legal requests demand it. Data connected with platform rule violations is also retained so that repeat misconduct within our user community can be prevented.

Legal Basis for Data Processing

Your personal data is processed by our platform on four separate legal bases:

Contract Performance: The administration of your registered account and the supply of all core platform Services, which corresponds to every purpose described in sections A through C above.
Legitimate Interests: The operation of targeted advertising campaigns, the enhancement of platform functionality and the upkeep of community security, which corresponds to every purpose described in sections D through F above.
Legal Obligation: The fulfilment of mandatory legal requirements imposed by regulatory authorities, such as replying to official court orders and regulatory information requests.
User Consent: The handling of sensitive personal data — for example, video preference tags that you have marked as completely private — or the activation of restricted data collection features such as precise location tracking. You are entitled to withdraw your consent at any time, either through in-app settings or by reaching out to our support team.

When We Disclose Your Personal Information

Disclosure to Other Platform Users

Other Zeluna users can see your public profile and all content that you have chosen to make publicly visible, including videos labelled “Public” and public comments; your privacy settings are the only thing that governs this. If another user reports content that you published for policy violations, the reporting user may receive updates from us concerning how the report was resolved.

Disclosure to Service Providers and Business Partners

Limited portions of your personal data may be received by third-party vendors that support everyday platform operations, including cloud video hosting providers and payment processors. With advertising partners we share only encrypted, unreadable hash-formatted data, so that your privacy is fully protected. Every contracted vendor must comply with strict non-disclosure agreements to safeguard all user information they come into contact with.

Built-In Sharing Features

Our built-in sharing function lets you send video clips or your profile page to external platforms that sit outside the Zeluna ecosystem. Sharing trending videos through WhatsApp is a typical example.

Legal Proceedings and Corporate Transactions

Your personal data may be disclosed in the course of formal legal proceedings, such as answering court subpoenas, or where a corporate merger, acquisition or bankruptcy restructuring takes place, provided that the disclosure is demanded by law or forms a necessary element of the transaction.

Disclosure With Your Explicit Approval

Before your personal data is shared with external third parties for purposes that are unrelated to core platform operation, we will obtain your clear affirmative consent. Partnering with brand partners to promote their exclusive branded video content series would be one such example.

Aggregated Anonymized Data

Aggregate data that has been anonymised or encrypted with hashes — including device hardware metadata and general demographic statistics such as “users who watch music-related video content” — may be provided to external partners in support of targeted advertising and user behaviour analytics.

Cross-Border Data Transfers

Your personal information may be moved to the United States or to other countries whose data protection laws differ from those in your region. Where personal data is transferred from the European Economic Area, the United Kingdom or Switzerland, we rely on standard contractual clauses approved by data protection authorities, or on other compliance mechanisms recognised by law, so that every piece of transferred personal data receives a consistent level of protection.

Your Rights and Control Options

In-App Account Tools

Access and Edit Your Data: You can edit your profile details, for example by updating your video content preference tags, or open account settings to change any personal information stored in your account.
Manage Device Permissions: Through the system settings of your mobile device, you can grant or withdraw Zeluna’s access to your device contacts, location sensor and camera. Note that turning off certain permissions disables the platform features that depend on them; for instance, camera or photo gallery access must remain enabled for you to upload video content.
App Uninstallation: Uninstalling the Zeluna mobile app from your device does not automatically delete your registered account. All personal data we store about you continues to reside on our platform’s secure servers.
Permanent Account Deletion: You can submit a request to delete your account through the built-in settings of the platform. Once your account is deactivated, your public profile and all uploaded videos stop being visible to other users, while your personal records are retained strictly in line with our data retention policy.

Legal Rights Based on Your Location

The following legal rights may be available to you depending on your place of residence:

Right of Access and Data Portability: Ask for a complete copy of every piece of personal data stored in your account, supplied in a machine-readable standard format such as a CSV file that includes your full video upload history.
Right to Erasure: Ask for your personal data to be deleted permanently, subject to narrow legal exceptions that require data to be kept for compliance reasons.
Right to Rectification: Have inaccurate information in your profile corrected, for example by updating your custom video content preference categories.
Right to Object and Restrict Processing: Raise objections to particular data processing activities or impose restrictions on certain data uses. Opting out of targeted advertising based on your behavioural data is one example.

Identity verification documents may be requested before any data rights request is fulfilled, in order to prevent fraudulent submissions. Requests that contravene applicable local laws, are technically impossible to carry out, or would encroach on the legitimate rights of other platform users may be turned down. Residents of Virginia may appeal a rejected data rights request. Users located in the European Economic Area or the United Kingdom may lodge complaints about our data handling practices with their local data protection authority.

Data Retention Periods

Your personal data is kept by our platform only for as long as is necessary to achieve business purposes or to satisfy legal compliance obligations:

Safety Retention Period: Three calendar months following the official closure of your account, or one full year after your account is permanently banned. This window enables our team to investigate thoroughly any potentially harmful incidents connected with videos you previously uploaded, such as prohibited harmful content.
Retention After the Safety Period:

Mandatory Compliance Retention: Financial transaction records are kept for ten years; credit card payment details are held until every related dispute resolution period comes to an end; platform user activity logs are kept for one calendar year; and all user consent records are stored for five full years.
Legitimate Business Needs: Customer support correspondence records are kept for five years; core metadata confirming that your account once existed is stored for three years after account closure; profile information is kept for one year to support possible future legal proceedings; and data concerning permanently banned accounts is stored indefinitely to preserve community safety.

Ongoing Legal Proceedings: Personal data that relates to active legal claims or regulatory inquiries is stored securely until the dispute in question has been completely resolved.

Privacy for Minors

Zeluna’s entire range of platform Services is aimed exclusively at users aged eighteen years and above. We do not actively collect personal identifiable information from minors. Should you come across an account operated by someone below the age of eighteen, please file a violation report through the in-app reporting feature.

Minor Safety Policy

Our mobile application is not built for children below the age of eighteen, and we never knowingly collect personal identifiable data from minors.

We enforce a strict zero-tolerance policy towards every form of child sexual abuse and exploitation material, including any sexualised video content that depicts minors. Users may report offending content directly through the in-app reporting tool. Reports that involve child sexual exploitation material receive priority review by our moderation team, after which appropriate steps are taken, including complete content removal and temporary or permanent restrictions on accounts.

Where it is confirmed that a minor’s personal data was collected without valid parental consent, we will act without delay to erase all such records from our secure servers.

To the extent required by local law, we cooperate fully with the relevant authorities during formal investigations that concern child sexual abuse material.

Any questions or concerns about minor safety standards and minor privacy protection protocols can be directed to our dedicated support team at: [email protected]

Contact Us

Should you have any questions about this Privacy Statement or require clarification of any part of it, please email our official service inbox: [email protected]

Permanent Account Deletion Steps

Follow the steps below to permanently delete your registered Zeluna account:

Navigate to App Settings > Account Settings and choose the “Delete Account” option.
Work through the on-screen prompts to begin the account deactivation and deletion process.

Your account is deactivated the moment you submit the deletion request. All stored personal data — including uploaded videos and profile information — is kept for a seven-day recovery period so that you have the chance to restore your account. Within those seven days you can log back in to cancel the deletion. Once the seven-day recovery period has ended, all of your personal data is deleted permanently and irreversibly, leaving no possibility of recovery.

Thank you for making Zeluna your video-sharing platform. Our team remains wholly dedicated to protecting your personal privacy and to delivering a secure, fully transparent environment in which users can freely discover, stream and share trending user-generated video content.